Frequently Asked Questions
Do you need an Flisat table to use your products?
You do not need the Flisat table to enjoy playtime with our creative learning boards™. While it is a bonus to have the table, many of our customers purchase the Trofast bins and play on the floor, on a regular table top, in the car on laps, or simply on their own sensory table.
How do pre-orders work?
A pre-order works just like a normal order except the pre-order products will not ship until the predetermined shipping date. This date will clearly be displayed in the product description. A confirmation email is sent after placing your order and a shipping notification will be sent when your order ships. If you order a pre-sale item and a non-presale item, your entire order will be held until the pre-sale item is ready to ship.
Do you offer free shipping?
Free shipping is available in the continental United States for orders over $225. We are always working hard to reduce shipping costs and negotiating the best rates.
How long does it take for my order to ship?
Items that are in stock ship within 3-14 business days after purchase. Items experiencing longer lead times are noted within the product description. When your order ships, you will receive a shipping confirmation email with a tracking number. Sometimes there are unexpected delays out of our control (due to weather, closures, holiday shipping backups, etc.).
Do you ship internationally?
As of now we are only shipping within the continental US.
What if my items arrived and appear to have been damaged during shipping?
Our shipping team works extremely hard to package each order very well when preparing for shipping. Occasionally mail handlers are more rough with packages than we would like after it has left our warehouse. If you suspect your items have been damaged during shipping, please take photos (BEFORE you open the packaging) and send us an email explaining the situation. We want to make sure all of our customers are completely satisfied and will do whatever it takes to work through the problem.
What if an item is missing from my order or I have been sent the incorrect items?
We try our very best to always ensure orders are packaged correctly, however, from time to time mistakes can happen. Please always open your box immediately upon receipt and double check the contents are correct. If something is missing or you received an incorrect item, you must notify us in writing to firstname.lastname@example.org within 7 calendar days of receiving your order. After seven days, we can not guarantee we will have the inventory on hand, nor are we responsible to send replacements. We handle things on a case by case basis, but will issue a refund if we no longer have an item in stock. If incorrect products were mistakenly sent, you will be required to send us photos of your order so we can work to get you the correct items. In this case, you will be provided a return label to ship back any items that you did not purchase.
What is your return policy?
We always want customers to be completely satisfied with their purchase(s). If you're not happy, we will gladly accept your return under the following conditions:
- Notify us of your intent to return via email (email@example.com) within 7 calendar days of receiving your order. Please provide the name on the order, order number, and any other relevant information.
- Returns must be received back within 10 business days of the initial email notifying us of the return.
- Items must be returned in original packaging and in the original condition received. Damaged or used returns will not be refunded.
- Return shipping is the responsibility of the buyer. We recommend using a shipping option with a tracking number. We are not responsible for lost returned items.
- A refund will be made within 10 business days of receiving the returned item via the original method of payment minus a 5% restocking fee and the cost of original shipping.
How do you finish/seal your products?
An organic plant-based wood sealing product called Safecoat Naturals Oil Wax Finish is used on most of our products. This premium hardener and sealer has been specifically formulated for children’s furniture and toys. It creates a durable, water-repellent, watermark-resistant finish and sealer, enhancing and maintaining wood beauty and breathability. It is a combination of natural vegetable oils, waxes and plant extracts. You may notice a light smell when you open your package due to the natural Safecoat finish. We work hard to package everything securely to ensure your products are protected from damage and dust during shipping. If you do notice a light smell simply allow your products to sit in the open air for 24 hours.
What is the best way to store and clean your products?
Our wood creative learning boards™ can be wiped down with a damp cloth and should be stored in a dry area. It is best to keep wood products at a steady temperature and dry. Paints and dyes (such as food coloring) may discolor the wood. Be mindful of any colorants in your play materials. The plant based wax finish on our wood products is water-repellant, but not waterproof. Warping and discoloration may occur if products are not kept dry. All acrylic products can be washed with room temperature soapy water. Cleaning supplies should not be used on our acrylic products as it can damage the surface/finish.
Do you offer discounts and deals to schools and educational institutions?We love working with schools and childcare centers. Please email us at firstname.lastname@example.org to discuss pricing specific educational institutions. We look forward to hearing from you.