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Frequently Asked Questions

*THE FOLLOWING FAQS ARE A PART OF OUR TERMS OF SERVICE. MAKING A PURCHASE IS AN ELECTRONIC ACCEPTANCE OF THESE TERMS/FAQS. *

 

What is the age range for your products?

All of our products are intended for ages 3+. Adult supervision is required at all times. Please do not purchase products for children under the age of 3. Loose parts and smaller pieces can be a choking hazard, play at your own risk.

 

Do you sell a sensory table?

We do sell The Creative Learning Table™, however it is out of stock at the moment. 

 

What if I don't have the budget for a sensory table right now, can I still enjoy your Learning Boards™? 

You do not need a sensory table to enjoy playtime with our Creative Learning Boards™. While it is a bonus to have a table, many of our customers purchase the white sensory bins and play on the floor, on a regular table top, in the car on laps, or simply on their own sensory table. 

  

Can I cancel my order after it is placed?

Custom, made-to-order pieces like the Acrylic Name Board may not be cancelled. These sales are final as soon as you hit the purchase button. This is clearly outlined in the product listing. Orders for non-custom items may be cancelled if your order has not been boxed or shipped. Cancelled orders will incur a $5 restocking fee (up to a $300 cart value). Cart values over $300 will incur a $8 restocking fee. Once an order is boxed and/or shipped there is NO refunds permitted. Restocking fees will be deducted from your total refund.

 

How do pre-orders work?

A pre-order works just like a normal order except the pre-order products will not ship until the predetermined shipping date. This date will clearly be displayed in the product description. A confirmation email is sent after placing your order and a shipping notification will be sent when your order ships. If you order a pre-sale item and a non-presale item, your entire order will be held until the pre-sale item is ready to ship.

 

Do you offer discounts or coupons?

If you enroll on our mailing list, we offer free shipping on your first order. We also offer a returning customer code, which is sent in the box when you order!

* Coupons/discounts are not applied to products under $20 *

Some select products are excluded from sales/discounts/coupons. If a discount is not showing on a product, it means it is excluded from coupon use.

 

Do you offer free shipping?

Free shipping is available in the continental United States for orders over $150. We are always working hard to reduce shipping costs and negotiating the best rates.

  

How long does it take for my order to ship?

Items that are in stock ship within 3-21 business days after purchase. Items experiencing more than a 21 day lead time are noted within the product description. When your order ships, you will receive a shipping confirmation email with a tracking number.  Sometimes there are unexpected delays out of our control (due to weather, closures, holiday shipping backups, etc.). 

* Orders placed in August and November typically take closer to 21 business days to fill due to a surplus of orders in those months.

 

Do you ship internationally? 

YES! We are unable to accept international orders on our website since they require an individualized shipping quote. Please email customer service at info@thecreativelearningco.com and include your mailing address and wish list of items. We have shipped orders all over the world!

 

What if my items arrived and appear to have been damaged during shipping?

Our shipping team works extremely hard to package each order with care when preparing for shipping. Occasionally mail handlers are more rough with packages than we would like after it has left our warehouse. If you suspect your items have been damaged during shipping, please take photos (BEFORE you open the packaging) and send us an email explaining the situation. We want to make sure all of our customers are completely satisfied and will do whatever it takes to work through the problem. If damage has occurred during shipping, please email us within 3 calendar days of receiving your package. After this time we are unable to help with shipping concerns. 

 

What if an item is missing from my order or I have been sent the incorrect items?

We try our very best to always ensure orders are packaged correctly, however, from time to time mistakes can happen. Please always open your box immediately upon receipt and double check the contents are correct. If something is missing or you received an incorrect item, you must notify us in writing to info@thecreativelearningco.com within 5 calendar days of receiving your order. After five days, we can not guarantee we will have the inventory on hand, nor are we responsible to send replacements. We handle things on a case by case basis, but will issue a refund if we no longer have an item in stock. If incorrect products were mistakenly sent, you will be required to send us photos of your order so we can work to get you the correct items. In this case, you will be provided a return label to ship back any items that you did not purchase.

 

What is your return policy?

We always want customers to be completely satisfied with their purchase(s). If you're not happy, we will gladly accept your return under the following conditions:

  • Notify us of your intent to return via email (info@thecreativelearningco.com) within 7 calendar days of receiving your order.  Please provide the name on the order, order number, and any other relevant information.
  • Returns must be received back within 10 business days of the initial email notifying us of the return.
  • Items must be returned in original packaging and in the original condition received. Damaged or used returns will not be refunded.
  • Return shipping is the responsibility of the buyer.  We recommend using a shipping option with a tracking number. We are not responsible for lost returned items.
  • A refund will be made within 10 business days of receiving the returned item via the original method of payment minus a 5% restocking fee and the cost of original shipping.

 

What is the best way to store and clean your products?

Our wood Creative Learning Boards can be wiped down with a dry cloth and should be stored in a dry area. It is best to keep wood products at a steady temperature and dry(wood does not like humidity). Paints and dyes (such as food coloring) may discolor the wood. Be mindful of any colorants in your play materials. The plant based wax finish on our wood products is water-repellant, but not waterproof. Warping and discoloration may occur if products are not kept dry.  All acrylic products can be washed with room temperature soapy water. Cleaning supplies should not be used on our acrylic products as it can damage the surface/finish.

 

Please explain the rules around products listed as "seconds" or as "final sale/last chance"? 
All items marked as "seconds" are non-refundable, sold as-is and no-guarantees. Returns, exchanges, or a request for store credit are not permitted. We are not responsible for replacing these items if they break or have flaws. Always discontinue use immediately if a product breaks during play.
How does a "Flash Sale" work?
A flash-sale is a sale offered for a window of time on a certain date. Typically the sale only applies to certain products or a collection of products.
The sale pricing will only last during the time-period listed. We will NOT honor discount pricing after the sale is over. We will, however, honor the sales pricing if an order has been placed in the 48 hour period PRIOR to the sale. Please email us to give you a pro-rated refund.* Coupons or discount codes will not be accepted during a Flash Sale. The "flash sale" is the coupon!

 

Do you offer discounts and deals to schools and educational institutions?

We love working with schools and childcare centers. Please email us at info@thecreativelearningco.com to discuss pricing. We look forward to hearing from you!